Terms of Service

3.1 Plans

The Service may be offered on a free tier and on paid subscription plans. Plan features, pricing, and limits are described at checkout and on our pricing page.

3.2 Payment processors and data boundary

We use third-party payment processors. We do not store your full payment card number, CVV, or other low-level authentication data on our systems.

• For users outside Russia, payments are typically processed by Stripe or another non-Russian payment provider identified at checkout.
• For users in Russia, payments may be processed by CloudPayments or another Russian payment provider identified at checkout.

We retain only subscription, billing, and operational metadata, including: plan and status; processor customer and subscription identifiers; invoice and receipt records; tax flags; payment outcomes; and refund or chargeback events.

3.3 Auto-renewal and cancellation

Paid subscriptions renew automatically at the end of each billing period at the then-current rate, unless cancelled before renewal. You can cancel at any time from your account settings or through the relevant payment processor's customer portal. Cancellation takes effect at the end of the current paid period; you continue to have access until that period ends.

3.4 Refunds

Except where required by mandatory law or as expressly stated below, fees are non-refundable. We will, at our discretion, consider refund requests in the following categories:

• Duplicate charge — the same fee was charged more than once for the same period;
• Verified technical failure — a confirmed failure that prevented you from substantially using the paid Service and that could not be remedied within a reasonable time;
• Unauthorized transaction — confirmed by the cardholder and the relevant payment processor;
• Discontinuation of a prepaid service — without a comparable replacement.

Refund requests should be sent to [email protected] with sufficient information to identify the transaction. Where a refund is granted, it is processed through the original payment processor.

3.5 Taxes

Prices may be displayed exclusive or inclusive of VAT or similar taxes depending on your jurisdiction. You are responsible for any taxes not collected by us.

4.1 Definitions

• "User Content" — any content you submit to or generate through the Service, including prompts, uploads, instructions, configurations, and Outputs.
• "Inputs" — content you submit to obtain a result, including prompts and uploads.
• "Outputs" — content generated by the Service in response to your Inputs.
• "Private Content" — User Content that you have not intentionally made publicly available outside your own account, workspace, or other authorized access scope.
• "Public Content" — User Content that you have intentionally published or made publicly accessible through features of the Service or external channels.

4.2 Ownership and commercial use

You own your Inputs. You retain all rights you have in any Inputs you submit to the Service.

You own the Outputs we generate for you, and you may use them for personal or commercial purposes, subject to (a) the terms of upstream providers used to generate the Output, (b) third-party rights, and (c) the inherent non-uniqueness of AI-generated content (the same or similar Output may be generated for other users). To the extent we have any rights in those Outputs, we assign them to you.

You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process your User Content solely as necessary to operate, secure, and provide the Service to you, to comply with applicable law, and to enforce these Terms.

4.3 No model training on User Content

Nexvy does not train its own models on your User Content. Specifically, Nexvy will not use Private Content to train, improve, or fine-tune Nexvy-owned models, or to develop new products, without your express written consent.

When you use generation features, your Inputs and other materials necessary to fulfil your request may be transmitted to upstream third-party providers (for example, AI model providers and hosting providers). Those providers have their own terms and policies that may apply to that processing. Where a provider supports a no-training option for our requests, we apply it where reasonably possible; we cannot guarantee provider behaviour, and you should review their policies if this is important to you.

4.4 Your responsibilities

You are responsible for your User Content and for ensuring that you have all necessary rights and consents to submit it and to use the resulting Outputs.

You must not upload or generate content that:

• infringes the intellectual-property, privacy, publicity, or other rights of any person;
• depicts a real person without their consent in a way that may cause harm or deception, including non-consensual intimate imagery or deceptive deepfakes;
• sexualizes minors or otherwise involves child sexual abuse material;
• promotes violence, terrorism, illegal weapons, illegal drugs, or self-harm;
• is unlawful, defamatory, harassing, or hateful;
• contains malware or attempts to interfere with the Service.

We may remove User Content and suspend or terminate accounts that violate these rules.

7.1 Our IP

The Service, including its software, design, branding, and any non-User Content provided by us, is owned by the Company or our licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

7.2 Notice procedure

If you believe that content available through the Service infringes your copyright, trademark, or other rights, please send a notice to [email protected] containing:

• a. identification of the protected work or right claimed to have been infringed;
• b. identification of the allegedly infringing material in sufficient detail to allow us to locate it (for example, a URL or generation identifier);
• c. your name, address, telephone number, and email address;
• d. a statement that you have a good-faith belief that the disputed use is not authorized by the rights holder, its agent, or the law;
• e. a statement, under penalty of perjury where applicable, that the information in your notice is accurate and that you are authorized to act on behalf of the rights holder.

We may remove or disable the material, request additional information, notify the affected user, allow a counter-notice, and terminate accounts of repeat infringers in appropriate circumstances.